Gower handbook of customer service

In a world dominated by look-alike products at similar prices, superior customer service may be the only available route to competitive advantage. This Gower Handbook brings together no fewer than 33 professionals in the field, each one a recognized expert on his or her subject. Using examples and c...

Full description

Bibliographic Details

Other Authors:	Murley, Peter
Format:	Book
Language:	English
Published:	Aldershot Gower 1996
Subjects:	Customer services > Management
Tags:	Add Tag No Tags, Be the first to tag this record!