Principles of marketing

Learn how to create value and gain loyal customers. Today's marketing challenge is to create vibrant, interactive communities of consumers who make products and brands a part of their daily lives. To help readers understand how to create value and gain loyal customers, Principles of Marketing p...

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Bibliographic Details
Main Authors: Kotler, Philip (Author), Armstrong, Gary (Gary M.) (Author)
Format: Book
Language:English
Published: Harlow, UK Pearson [2012]
Edition:Fourteenth edition, global edition
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090 |a HF 5415  |b .K636 2012 
100 1 |a Kotler, Philip  |e author 
245 1 0 |a Principles of marketing  |c Philip Kotler, Gary Armstrong 
250 |a Fourteenth edition, global edition 
264 1 |a Harlow, UK  |b Pearson  |c [2012] 
264 4 |c ©2012 
300 |a 1 volume (various pagings)  |b illustrations  |c 28 cm 
336 |a text  |2 rdacontent 
337 |a unmediated  |2 rdamedia 
338 |a volume  |2 rdacarrier 
504 |a Includes bibliographical references and index 
505 0 |a pt. 1. Defining Marketing and the Marketing Process -- 1. Marketing: Creating and Capturing Customer Value -- 2. Company and Marketing Strategy: Partnering to Build Customer Relationships -- pt. 2. Understanding the Marketplace and Consumers -- 3. Analyzing the Marketing Environment -- 4. Managing Marketing Information to Gain Customer Insights -- 5. Consumer Markets and Consumer Buyer Behavior -- 6. Business Markets and Business Buyer Behavior -- pt. 3. Designing a Customer-Driven Strategy and Mix -- 7. Customer-Driven Marketing Strategy: Creating Value for Target Customers -- 8. Products, Services, and Brands: Building Customer Value -- 9. New Product Development and Product Life-Cycle Strategies -- 10. Pricing: Understanding and Capturing Customer Value -- 11. Pricing Strategies -- 12. Marketing Channels: Delivering Customer Value -- 13. Retailing and Wholesaling -- 14. Communicating Customer Value: Integrated Marketing Communications Strategy -- 15. Advertising and Public Relations -- 16. Personal Selling and Sales Promotion -- 17. Direct and Online Marketing: Building Direct Customer Relationships -- pt. 4. Extending Marketing -- 18. Creating Competitive Advantage -- 19. The Global Marketplace -- 20. Sustainable Marketing: Social Responsibility and Ethics 
520 |a Learn how to create value and gain loyal customers. Today's marketing challenge is to create vibrant, interactive communities of consumers who make products and brands a part of their daily lives. To help readers understand how to create value and gain loyal customers, Principles of Marketing presents fundamental marketing information in a comprehensive format, organized around an innovative customer-value framework. The fourteenth edition includes coverage on sustainability and a focus on marketing in today's challenging economic climate. 
592 |b 11/11/15  |c Hadiah & Sumbangan  |h Muhamad Khairul Azman Bin Isharudin 
650 0 |a Marketing 
700 1 |a Armstrong, Gary  |q (Gary M.)  |e author 
999 |a vtls000016441  |c 16299  |d 16299