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The quality library a guide to staff-driven improvement, better efficiency, and happier customers

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Bibliographic Details
Main Author: Laughlin, Sara 1949-
Other Authors: Wilson, Ray W.
Format: Book
Language:English
Published: Chicago American Library Association 2008
Subjects:
Library administrationœzUnited States
Total quality management > United States
Library planning > United States
Customer services > United States
Library Administration > methods
Total quality management
Library Services > organization & administration
Program Evaluation
Consumer satisfaction
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Perpustakaan Jeneral Tun Ibrahim

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