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The quality library a guide to staff-driven improvement, better efficiency, and happier customers

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Bibliographic Details
Main Author: Laughlin, Sara 1949-
Other Authors: Wilson, Ray W.
Format: Book
Language:English
Published: Chicago American Library Association 2008
Subjects:
Library administrationœzUnited States
Total quality management > United States
Library planning > United States
Customer services > United States
Library Administration > methods
Total quality management
Library Services > organization & administration
Program Evaluation
Consumer satisfaction
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Description
Physical Description:xiv, 144p. ill. 28cm
Bibliography:Includes bibliographical references and index
ISBN:9780838909522 (alk. paper)
0838909523 (alk. paper)

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