The quality library a guide to staff-driven improvement, better efficiency, and happier customers

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Bibliographic Details
Main Author:	Laughlin, Sara 1949-
Other Authors:	Wilson, Ray W.
Format:	Book
Language:	English
Published:	Chicago American Library Association 2008
Subjects:	Library administrationzUnited States Total quality management > United States Library planning > United States Customer services > United States Library Administration > methods Total quality management Library Services > organization & administration Program Evaluation Consumer satisfaction
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100	1		\|a Laughlin, Sara \|c 1949-
245	0	4	\|a The quality library \|b a guide to staff-driven improvement, better efficiency, and happier customers \|c Sara Laughlin and Ray W. Wilson
260			\|a Chicago \|b American Library Association \|c 2008
300			\|a xiv, 144p. \|b ill. \|c 28cm
504			\|a Includes bibliographical references and index
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650		0	\|a Library administrationzUnited States
650		0	\|a Total quality management \|z United States
650		0	\|a Library planning \|z United States
650		0	\|a Customer services \|z United States
650		0	\|a Library Administration \|x methods
650		0	\|a Total quality management
650		0	\|a Library Services \|x organization & administration
650		0	\|a Program Evaluation
650		0	\|a Consumer satisfaction
700	1	1	\|a Wilson, Ray W.
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