Building agreement using emotions as you negotiate

Whether you're negotiating with an angry boss or a difficult colleague - or, indeed, a stubborn teenager - you can learn to use your emotions to help you achieve the result you want. This text shows you how to control the five 'core concerns' that motivate people.

Bibliographic Details

Main Authors:	Fisher, Roger 1922- (Author), Shapiro, Daniel 1971- (Author)
Format:	Book
Language:	English
Published:	London Random House Business Books 2007
Subjects:	Negotiation. Emotions.
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