Managing quality

Fast track route to mastering quality management. Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process

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Bibliographic Details
Main Authors: Hamson, Ned (Author), Zuckerman, Amy (Author)
Format: Book
Language:English
Published: Oxford, UK Capstone Publishing 2002
Series:ExpressExec operations 06.07
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Perpustakaan Jeneral Tun Ibrahim

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