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Managing quality

Fast track route to mastering quality management. Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process

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Bibliographic Details
Main Authors:	Hamson, Ned (Author), Zuckerman, Amy (Author)
Format:	Book
Language:	English
Published:	Oxford, UK Capstone Publishing 2002
Series:	ExpressExec operations 06.07
Subjects:	Management Total quality management
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