Brinkman, R., & Kirschner, R. (2003). ealing with difficult people: 24 lessons for bringing out the best in everyone. McGraw-Hill.
Chicago Style (17th ed.) CitationBrinkman, Rick, and Rick Kirschner. Ealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone. New York, NY: McGraw-Hill, 2003.
MLA (9th ed.) CitationBrinkman, Rick, and Rick Kirschner. Ealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone. McGraw-Hill, 2003.
Warning: These citations may not always be 100% accurate.