Total quality management and operational excellence text with cases
Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management...
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Oxon, UK
Routledge
2014
|
| Edition: | Fourth edition |
| Subjects: | |
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| Call Number : | HD 62.15 .O17 2014 |
MARC
| LEADER | 00000nam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | 97420 | ||
| 003 | MY-KLNDU | ||
| 005 | 20241220021938.0 | ||
| 008 | 221104t20142014xxka bi 001 0 eng d | ||
| 020 | |a 9780415635493 (hbk) | ||
| 020 | |a 9780415635509 (pbk) | ||
| 020 | |z 9781315815725 (ebk) | ||
| 039 | 9 | |a 202211041140 |b VLOAD |c 201601111713 |d faezah |y 201511111626 |z syarifuddin | |
| 040 | |a UPNM |b eng |c UPNM |e rda | ||
| 090 | |a HD 62.15 |b .O17 2014 | ||
| 100 | 1 | |a Oakland, John S. |e author | |
| 245 | 1 | 0 | |a Total quality management and operational excellence |b text with cases |c John S. Oakland |
| 246 | 1 | 4 | |a TQM, text with cases |
| 250 | |a Fourth edition | ||
| 264 | 1 | |a Oxon, UK |b Routledge |c 2014 | |
| 264 | 4 | |c © 2014 | |
| 300 | |a xxiv, 530 pages |b illustrations |c 25 cm | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a unmediated |2 rdamedia | ||
| 338 | |a volume |2 rdacarrier | ||
| 400 | 0 | |a John S. Oakland | |
| 504 | |a Includes bibliographical references and index | ||
| 505 | 0 | |a Part I: The Foundations of TQM -- Understanding Quality -- Models and Frameworks for Total Quality Management -- Leadership and Commitment -- Part II: Planning -- Policy, Strategy and Goal Deployment -- Partnerships and Resources -- Design for Quality -- Part III: Performance -- Performance Measurement Frameworks -- Self-Assessment, Audit and Reviews -- Benchmarking and change management -- Part IV: Processes -- Process Management -- Process Redesign/Engineering -- Quality Management System -- Continuous Improvement -- the basics -- Continuous improvement -- mroe advanced, including Taguchi and Six Sigma -- Continuous improvement -- Lean systems -- Part V: People -- Human Resource Management -- Culture Change Through Teamwork -- Communications, Innovation and Learning -- Part VI: Implementation -- Implementing TQM -- Case Studies | |
| 520 | |a Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects | ||
| 592 | |a 30724 |b 30/12/2015 |c RM 645.41 |h BOOKLINE | ||
| 650 | 0 | |a Total quality management | |
| 650 | 0 | |a Total quality management |x Case studies | |
| 999 | |a vtls000054490 |c 97420 |d 97420 | ||