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Total quality management and operational excellence text with cases

Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management...

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Bibliographic Details
Main Author: Oakland, John S. (Author)
Format: Book
Language:English
Published: Oxon, UK Routledge 2014
Edition:Fourth edition
Subjects:
Total quality management
Total quality management > Case studies
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Table of Contents:
  • Part I: The Foundations of TQM
  • Understanding Quality
  • Models and Frameworks for Total Quality Management
  • Leadership and Commitment
  • Part II: Planning
  • Policy, Strategy and Goal Deployment
  • Partnerships and Resources
  • Design for Quality
  • Part III: Performance
  • Performance Measurement Frameworks
  • Self-Assessment, Audit and Reviews
  • Benchmarking and change management
  • Part IV: Processes
  • Process Management
  • Process Redesign/Engineering
  • Quality Management System
  • Continuous Improvement
  • the basics
  • Continuous improvement
  • mroe advanced, including Taguchi and Six Sigma
  • Continuous improvement
  • Lean systems
  • Part V: People
  • Human Resource Management
  • Culture Change Through Teamwork
  • Communications, Innovation and Learning
  • Part VI: Implementation
  • Implementing TQM
  • Case Studies

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